Shipping & Returns
After receiving the order, we will begin processing that takes on average 1-2 business days. The product will be shipped out, and a tracking number will be email to you after shipping your order. Shipping takes 5-10business days. Shipment is made via EMS, so you can enjoy free shipping.
We currently offer free shipping internationally.
However, apart from some countries, EMS are not accepted, you will have to pay the transport costs for us, as the Netherlands, Slovenia, Cyprus, Poland, etc.
Return & Exchange
Returns and exchanges packages refer www.imagefm.ca must be sent within 7 days from when the request has been approved.
Return: Buyer pays for shipping back to www.imagefm.ca in the original condition and packaging. After inspection we will credit your account for the amount that the buyer paid for the shoes less standard fee for postage and packaging. For all free shipping items, a $ 30 fee for shipping and handling ($ 30 for first 1 items and $ 8 for each additional item returned) will be retained to cover shipping costs.
* Due to the fluctuations in the international currency exchange rate, international customers will receive refunds at the rate at the time of repayment. www.imagefm.ca receives payments in USD at the time of purchase and refund in USD at the time of repayment. All conversions are done by X RATE
Exchange: Buyer is responsible for shipping item back to www.imagefm.ca . The $ 30 will be used ship the exchanged item back to the buyer. Returns and exchanges back to www.imagefm.ca must be posted marked within 7 days your request has been approved.
* Return or Exchange:
* Product ID:
* Order Number: